Bolt Campaign Helps Retailers Transform Any Shopper into a Lifetime Customer

A new campaign honours Bolt’s promise of shockingly simple checkout with subtle humour, visual flair, and over-the-top yet admittedly relatable types of consumers. The spots, produced by kaboom and directed by Plummer/Strauss, present how shoppers – the Discount Diva and Multi-Tabsters among them – can be transformed into lifelong customers with the help of Bolt.

The Multi-Tabster has a million tabs open on his computer, does yoga while watering his plants, shaves while baking, and takes social media photos while exercising. And when it comes to purchases, he’s almost too distracted to check out. The Discount Diva loves high-style and living large on a deal. And she’ll seize the moment when the moment comes with a promo code. With an easy checkout that enables retailers to turn anonymous guest shoppers into account-holding member, Bolt translates any type of shopper into a lifetime customer. 

“Partnering with Plummer/Strauss, we were able to present how no two shoppers are alike, but any shopper can become a lifetime customer. Throughout, we shared the same vision and the end product is an example of a true partnership where the lines of idea ownership are blurred,” said Jason Rosenberg, creative director at Bolt. “Capturing the Bolt tone was essential – It's bold, electrifying, and shockingly simple. We did this by taking the viewer on a ride with the camera, with each transition as seamless as Bolt itself.”

“We needed partners who wanted to bring a fun voice and visual language to a B2B company while supporting Bolt’s vision,” said Adrian Hernandez, senior creative producer at Bolt. “With Plummer/Strauss it was immediately clear that we had a collaborative duo that embraced this project as if they were part of the in-house Bolt team. Bolt and Plummer/Strauss were a great match for collaborating on storytelling, creating these 'shopperganger archetypes, and finding production efficiencies and hacks. I mean, not many client-director relationships can capture 35 shots in a single shoot day.”

The project was an ideal collaboration for Plummer/Strauss, known for applying classic cinematic techniques to create stylized imagery and meticulous planning to maximise on-screen dynamism. The campaign brought the directing duo to Mexico City where a single home was transformed into two distinct settings for two very different styles of customers whose personas may just live in each of us.

“Throughout our collaboration we really enjoyed how much the agency creatives wanted to push the visuals for the characters they developed,” comments directing duo Plummer/Strauss. “In addition to conveying each personality, we all wanted to impart spectacle and dynamic movement in each spot. It was ambitious but we all embraced it as a welcome challenge as an integrated creative production team.”