Discover Bank Asks if Jennifer Coolidge Is a Robot in Super Bowl Spot

Discover unveils a new commercial from the “Especially for Everyone” brand campaign starring award-winning actress Jennifer Coolidge. In the ad, titled “Robots,” Jennifer finds herself in a relatable situation, calling customer service and expecting to only interact with a robot.

“Robots” uses Jennifer’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of Americans prefer engaging with a live customer service agent instead of a customer service bot.

“It might have been a lucky coincidence that this commercial subject happens to be the bane of my existence,” said Jennifer Coolidge. “I don't remember telling anyone at Discover about my daily battles with technology--the day starts with my phone and purchasing things online; airline tickets, clothing, and anything else I need quickly. When I need quick, customer-service help with something I will make it to a certain point working with a robot and then I get caught in this maze unable to get out. And then I get sent back to the beginning which makes me crazy. It’s usually something a human being could fix in two seconds.”

“Great customer service is becoming increasingly hard to find, but Discover customers can talk to a live US-based agent 24 hours a day, seven days a week,” said Discover chief marketing officer, Jennifer Murillo. “Jennifer Coolidge brings her comic genius to our latest ad, this time to bring to life a refreshingly great experience we create every day for our customers.”

“We were able to tap into a human truth that an overwhelming majority of people crave to be recognised and valued, which includes talking to real people when trying to reach customer service,” said Kirsten Rutherford, executive creative director at TBWA\Chiat\Day LA. “Jennifer Coolidge brought this truth to life in a way only her comedic experience could. The ‘Especially for Everyone’ brand platform is all about how Discover products and services ensure all customers feel valued and challenges the old notion that the best experiences are reserved for a select few.”

Discover has live customer service agents—24/7. They can help with your account activity, benefits, and more. Please note that certain services may require the assistance of specialists who may not always be available.

Check out our Collection of every Super Bowl 2024 ad so far here.